Services & support

Edwards Lifesciences service work that runs alongside the case

Edwards Lifesciences field and application engineers stand by during high-acuity monitoring programs—from ICU hemodynamic lines to remote telemetry review windows.

Field service engineer supporting ICU monitoring console

Pre-op Setup

Bedside delivery, IQ check, cybersecurity patch confirmation, and alarm profile load before first case.

Intra-op Support

Tier-2 FSE on standby. Live remote escalation with OEM clinical engineering if waveform integrity drifts.

Post-op Calibration

NIST-traceable sensor and pressure verification before the next monitoring slot opens.

Outcome Reporting

Service logs fed into your QMS, CAPA triggers, and registry documentation packs.

Case highlights

Programs where monitoring uptime changed the day

Cardiac ICU, 36 monitored beds

Planning scenario: stage high-turn sensor packs and set peak-census uptime targets from CMMS closed tickets; measure bedside sensor-swap minutes against a pre-change baseline—not a guaranteed outcome.

Multi-site progressive care telemetry

Planning scenario: align central-station alarm policy across campuses with IEC 60601-1-8 priority mapping; evaluate night-shift false-escalation rate only after nursing escalation trees are updated together.

Hospital-to-home SpO2 program

Planning scenario: protocolize teach-back and FHIR observation push for discharge kits; track unplanned truck rolls and 30-day check-in completion instead of unverified readmission claims.

Case logssupported / yr field*

Sitesunder entitlement*

<2hurban MTTR planning*

<48hrecall sweep target

*Service planning fields for contract conversations—not published case-volume or hospital-count claims for every tier.

Stand up case-side service for your monitoring program

Share bed count, entitlement tier, and escalation contacts. We will route Standard (8×5), Premium (24×7 + 4h urban on-site), or Premium+ predictive maintenance discussions.